{"id":3311,"date":"2016-05-04T13:47:18","date_gmt":"2016-05-04T06:47:18","guid":{"rendered":"http:\/\/digi-texx.vn\/?page_id=3311"},"modified":"2019-06-21T07:46:37","modified_gmt":"2019-06-21T00:46:37","slug":"contact-center-help-desk-call-center","status":"publish","type":"page","link":"https:\/\/itsglobaltech.com\/en\/contact-center-help-desk-call-center","title":{"rendered":"Call Center"},"content":{"rendered":"

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\u00a0ITS Global\u00a0<\/span>Contact Center & Help Desk<\/span><\/span><\/p>\n

\n\t\t\t\t<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h2>\n\n\t\t\t\t\n\n\t\t\t<\/div>[vc_empty_space][\/vc_column][\/vc_row][vc_row type=”grid”][vc_column width=”1\/2″ css=”.vc_custom_1478500351165{padding-right: 25px !important;}”][vc_column_text] <\/p>\n

Customer service and support is a source of pain and frustration for any company. Outsourcing your help desk or contact center services to ITS Global<\/strong> brings a variety of benefits to increase your business performance:\u00a0Specialized skills of experienced professional, reduced staffing costs & operation cost, improved response times and flexible working hours. Our clients have approached us with the request to also handle their inbound communication (e.g. calls, emails, chats). In 2016 we expanded our portfolio by a help-desk center where we are able to offer a short ramp-up time, Our agents are well-trained, friendly, competent and we are able to offer on demand services in Vietnamese, English, German, Chinese, Japanese and French.<\/span><\/p>\n

ITS Global<\/strong> aims to become a reliable and long-term\u00a0customer representative partner\u00a0of our clients for multiple\u00a0industry sectors\u00a0advancing their current\u00a0help desk and contact center services.\u00a0Our contact contact center processes are transparent and customizable\u00a0with competitive prices. Moreover we offer\u00a024\/7\/365 service in a very stable environment so that unforeseen downtime will not occur. <\/span><\/p>\n

Some services that ITS Global offers\u00a0include\u00a0Technical Support,\u00a0Live Web Chat Support,\u00a0Direct Voice Support,\u00a0Order Entry Processing,\u00a0Customer Service Support,\u00a0Lead Generation.<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_cta h2=”Why you should choose us!” h2_font_container=”color:%2300a1cb” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic” shape=”square” color=”peacoc” use_custom_fonts_h2=”true”]<\/p>\n

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  1. UP-TIME: <\/strong>24\/7\/365 services. Peak time is not an issue.<\/span><\/li>\n
  2. AGENTS PERFORMANCE MANAGEMENT<\/strong>: We offer coaching and training to our agents with an unbiased look into how agents\u00a0handle\u00a0customers.<\/li>\n
  3. WORKING ENVIRONMENT:<\/strong> We create and invest in our working environment to ensure motivation, friendliness and helpfulness to our client’s customers.<\/li>\n
  4. STRATEGIC PARTNERSHIP:\u00a0<\/strong>We customize our solutions and mindfully invest\u00a0in services improvement to\u00a0continuously add value to the front office of our client.<\/li>\n
  5. TECHNICAL SOLUTIONS: <\/strong>We offer an A-Z package for all setups (system, solutions, facilities, people).<\/span><\/li>\n
  6. TRANSPARENCY: <\/strong>24\/7 monitoring for all of our services. All call\/transactions records are available\u00a0for quality improvement, auditing and archiving purposes.<\/li>\n<\/ol>\n

    [\/vc_cta][\/vc_column][\/vc_row]<\/p>","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column][vc_empty_space][vc_empty_space][\/vc_column][\/vc_row][vc_row type=”grid”][vc_column width=”1\/2″ css=”.vc_custom_1478500351165{padding-right: 25px !important;}”][vc_column_text]  Customer service and support is a source of pain and frustration for any company. Outsourcing your help desk or contact center services to ITS Global brings a variety of benefits to increase your business…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template\/landing-page.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/pages\/3311"}],"collection":[{"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/comments?post=3311"}],"version-history":[{"count":0,"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/pages\/3311\/revisions"}],"wp:attachment":[{"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/media?parent=3311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}