![\"\"](\"http:\/\/itsglobaltech.com\/wp-content\/uploads\/2016\/02\/Hinh-IT)
<\/a><\/span><\/p>\n <\/p>\n
Customer service and support is a source of pain and frustration for any company. Outsourcing your help desk or contact center services to ITS Global brings a variety of benefits to increase your business performance: specialized skills of experienced professionals, reduced staffing & cost of operation, improved response times and flexible working hours.<\/span><\/p>\nITS Global aims to become the reliable and long-term customer representative partner of our clients in financial and other business sectors, to improve their current help desk and contact center services.\u00a0<\/span>Some services that ITS Global offers include Technical Support, Live Web Chat Support, Direct Voice Support, Order Entry Processing, Customer Service Support, Lead Generation.<\/strong><\/span><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_cta h2=”Why you should choose us!” h2_font_container=”color:%2300a1cb” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal” shape=”square” use_custom_fonts_h2=”true” css=”.vc_custom_1465442405316{padding-left: 15px !important;}”]<\/p>\n
\n- PERFORMANCE MANAGEMENT<\/strong>: We offer coaching and training to our agents\u00a0with an unbiased look into how they\u00a0handle\u00a0customers.<\/li>\n
- STRATEGIC PARTNERSHIP:\u00a0<\/strong>We customize our solutions and mindfully invest\u00a0in services improvement to\u00a0continuously add value to the front office of our client.<\/li>\n
- A-Z\u00a0PACKAGE: <\/strong>\u00a0Including system, solutions, facilities, agents, database management, data analysis.<\/span><\/li>\n
- TRANSPARENCY: <\/strong>24\/7 monitoring service, all call\/transaction records are available\u00a0for quality improvement and auditing.<\/li>\n<\/ol>\n
[\/vc_cta][vc_accordion title=”Contact Center and Help Desk Center”][vc_accordion_tab title=”Voice”][vc_column_text]<\/p>\n
\n- Auto Routing Calls Distribution \u2013 ACD<\/span><\/li>\n
- Popup customer information for incoming call<\/span><\/li>\n
- Update customer information in CRM<\/span><\/li>\n
- View historical notes of customers<\/span><\/li>\n
- Manage blacklist<\/span><\/li>\n
- Recording incoming calls & listen to the call recording<\/span><\/li>\n
- Monitoring real-time quality of calls<\/span><\/li>\n
- Report & provide statistics for incoming calls<\/span><\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Non-Voice”][vc_column_text]Email Tickets:\u00a0<\/strong><\/span><\/p>\n\n- Automatically receive email, open queuing ticket<\/span><\/li>\n
- Assign ticket processing<\/span><\/li>\n
- Follow ticket processing<\/span><\/li>\n
- Support ticket handling email templates<\/span><\/li>\n
- Report and provide statistics of pending and solved tickets<\/span><\/li>\n<\/ul>\n
Live Chat:\u00a0<\/strong><\/span><\/p>\n\n- Receive and distribute\u00a0Live Chat session for handling<\/span><\/li>\n
- Distribute\u00a0Live Chat session by skills of agents<\/span><\/li>\n
- Monitor quality of the Live Chat sessions<\/span><\/li>\n
- Report & provide statistics for\u00a0Live Chat sessions<\/span><\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][vc_cta h2=”” txt_align=”center” shape=”square” style=”flat” color=”white” el_width=”lg” add_button=”bottom” btn_title=”Send an email.” btn_shape=”square” btn_color=”green” btn_align=”center” btn_i_align=”right” btn_i_icon_fontawesome=”fa fa-envelope-o” btn_link=”url:%20http%3A%2F%2Fitsglobaltech.com%2Fenglish-e-mail||target:%20_blank” btn_add_icon=”true” css=”.vc_custom_1465568956360{padding-left: 15px !important;}”]If you need any consultation, feel free to leave us a message.[\/vc_cta][\/vc_column][\/vc_row]<\/p>","protected":false},"excerpt":{"rendered":"
[vc_row gap=”10″][vc_column][vc_empty_space][vc_empty_space][\/vc_column][\/vc_row][vc_row type=”grid”][vc_column width=”1\/2″][vc_column_text css=”.vc_custom_1465799967062{padding-right: 15px !important;padding-left: 15px !important;}”] Customer service and support is a source of pain and frustration for any company. Outsourcing your help desk or contact center services to ITS Global brings a variety of benefits…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template\/landing-page.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/pages\/4429"}],"collection":[{"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/comments?post=4429"}],"version-history":[{"count":0,"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/pages\/4429\/revisions"}],"wp:attachment":[{"href":"https:\/\/itsglobaltech.com\/en\/wp-json\/wp\/v2\/media?parent=4429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}