ITS Global SERVICES

business-process-outsourcing-vietnam-what-is-bpo

What is the meaning of IT Service? Effective IT Service (Business Process Outsourcing) strategies lead to significant improvements in operation efficiency, flexibility and cost savings. 

IT Service is the act of delegating the responsibility to execute core and non-core activities. This refers to back and front office services such as: Finance, HR, Customer Relationship Management and others.

We at ITS Global offer customized and innovative outsourcing solutions where we add value to the workflow of our customers.

Some examples of our services are:

• Data Entry & Document Processing Services
• Contact Center & Help Desk Services
• Scanning & Archiving Services
• Image Processing Services
• Software Development & IT Services

Why you should choose us!

  1. QUALITY STANDARD: High Quality – Made in Vietnam. Moreover, our processes follow ISO 9001:2015, certified by TÜV Rheinland.
  2. DATA SECURITY: ISMS 27001:2013 certified by TÜV Rheinland.
  3. EXPERIENCE: ITS Global has 13 years of experience in IT Service.
  4. INNOVATION: Innovative solutions are generated from the combination of expertise in the IT Service industry and in processes of different industry domains.
  5. TECHNOLOGIES: We own our self-developed and advanced document processing platform namely ITS-SOFT.
  6. BUSINESS CONTINUITY: 1500 young employees with facilities in 2 different cities; 24/7/365 project monitoring and service up time.
  7. LANGUAGES: English, German, Vietnamese, Japanese, Chinese, French. 30+ project languages.

Our Services

  • Historical Documents Data Entry
  • Forms and Applications Processing
  • Invoice Processing
  • Mail Responses Processing
  • Mailing Address Standardization and Hygiene Processing

  • Technical Support
  • Live Web Chat Support
  • Direct Voice Support
  • Order Entry Processing
  • Customer Service Support
  • Lead Generation

  • Accounting and Finance Documents
  • Bank and Insurance Application Documents
  • Back-office documents (contracts, import & export, policy)
  • Catalogs, Yearbooks, Law Books
  • Engineering Drawings & Construction Documents

  • Background releasing, replacing, clipping path
  • Color correction (e.g. adjusting contrast, brightness, blend)
  • Skin tone, classes, eyes and teeth correction
  • Model retouching, spot & dust removal, mannequin removal
  • Objects composing
  • Reflection/shadow removal
  • Photo restoration
  • Photo conversion
     

  • Applications for Data Entry, Document Processing and Quality Control
  • Database Management Systems
  • Web-based Monitoring Tools for Project Progress
  • IT Staffing, Direct IT Service, Project Based IT Services