The global IT Service market is expected to reach revenues of $93.4 billion in 2015, up at an average annual growth rate of 5.4% from $71.9 billion in 2010, according to a forecast by UK-based market researcher Ovum. With the advent of reliable and lower cost for global communication, the Internet, and the abundance of skilled labor forces in many developing countries, outsourcing and offshore services have become both feasible and real. Preference for India for sourcing IT, innovation and knowledge services has been eroded by other emerging destinations.

(Source: Cushman & Wakefield publication – Where in the world?)

Opportunities

According to a newly published report by US-based global real estate adviser Cushman & Wakefield, Vietnam has taken the lead in the list of the world’s top Business Process Outsourcing (IT Service) locations for the first time in terms of costs, risks and operational conditions. In recent years, Vietnam has become one of the world’s largest software exporters in the world and has already grown to the second biggest IT Service and IT outsourcing destination for Japan behind the Philippines, for example.  Besides, Ho Chi Minh City, the largest economic center of Vietnam with contribution is over 30% into GDP is ranked 17th in top 100 global outsourcing destinations. Vietnam has benefited from its government’s policies to promote the country as a top outsourcing destination including special enterprise zones, tax breaks and grants for tech companies. They also include infrastructure investments like new software parks and improved ICT connectivity.

In recent years, Vietnam financial service industry has a good growth rate of 7% per year.  According to the Vietnam Insurance Association, the current revenue of insurance sector is just above 2% of GDP while these figures in developed countries in the region often reach 8-10% of GDP (the world average figure is about 8%), so the growth potential of this sector is still huge. So far, the financial sector is still dominated by banks, with total assets of the banking system accounted for nearly 140% of GDP. The banking system remains a reliable source for significant national financial growth in recent years. Capital investment in IT is constantly increasing. This is an important background for banking and insurance sector to improve service quality and efficient operation, enhance security, create more benefits to customers and minimize the expense. A IT Service services provider that specializes in the areas can assist the companies to save costs of labor, infrastructure, operation, and technology establishment, enhance data security. Businesses can concentrate more on their core competencies. With 12 years of experience in IT Service Business, ITS Global is confident to be a reliable strategic partner to assist customers to gain added values in their business.

ITS Global’s strategic vision

Faithful to its strategic vision, ITS Global has been equipped itself with qualified workforce, infrastructure and advanced technologies to provide certified services. ITS Global goes to great lengths to ensure that customer data is extremely confidential through certified security criteria in line with ISO 9001:2008 and ISO/IEC 27001:2013. Its Network Operation Center (NOC) ensures monitoring all servers 24/7, the internet and intranet status for punctual detection and prevention of the unexpected. All employees sign a Non-Disclosure Agreement before start working, audit trails are conducted regularly, and access is restricted to authorized users. Besides, the performance and security of the servers are regularly checked through penetration testing. Its qualified, trained and experienced professionals have efficient and accurate performance. They know the arising issues and optimize the processes with the high flexibility, scalability and fast response to meet the demands of a particular customer. Data processing platform ITS-SOFT and advanced in-house software developed by its own team are typical example of the continuous application of advanced technologies in IT Service business.

“Starting as an offshore IT Service services provider in Vietnam from the very first time this service arose in Vietnam, but after 12 years of sustainable development, we do not only expand on our network cooperation and the number of employees but also diversify service portfolio for diverse markets and sectors. The more opportunities we have the more challenges we get, but we are willing to innovate to lead the charge in IT Service market.” said Ms Nguyen Thi Phuong Thao – CEO of ITS Global VIETNAM.