Running data center 24/7 and 365 days require continuous observation and precise maintenance of network and servers. In early May of 2014, ITS Global has built NOC (Network Operation Center), which is located in IT Department and monitored by the experienced technician team.

With continuous observation, the NOC team has to rapidly identify problems, informs and works with related departments to give corrective and preventive actions. Therefore, they are required to have experience, troubleshooting skills… Besides, they should study and research new technology to apply into the system, ensure the business continuity.

By applying NOC, production processes, applications, network traffic and internet security are closely monitored at ITS Global to minimize any external events and/or circumstances that could impact the business stability. The stability of the system is monitored in a real-time and committed to troubleshoot in a short time.

Being a company specializes in providing IT Service service, data entry, document digitization, data conversion, document scanning, outsourcing, ITS Global focuses on customer’s benefits. NOC implementation shows the functional skills of the technician team at ITS Global, enhances its ability in service providing and ensures its readiness in receiving and fulfillment of customer needs.